New around here ? Start With the Basics
How to Apply the MySipProvider Account ?
First Click on Sign UP then filling out the application form.
After successfully registering, you can setup your SIP device/Trunk for calling via the MySipProvider network.
It is possible to setup multiple SIP devices with 1 account.
What is the dialling format for each of these routes?
MySipProvider offer 2 different routes:
- Premium route: 00 + Country Code + Destination number. Example France 0033 612345678.
- Direct CLI route: 999 00 + Country Code + Destination number. Example France 999 00 33 612345678.
How many simultaneous calls can I send?
Normally MySipProvider accepts “30” simultaneous.
How can I access my recent calls/CDR’s online?
Please login to MyAccount and choose the option ‘Calls’.’
Where can I change my password and profile?
To change your Account settings please log in to MyAccount and choose the option ‘Details’ then you can change your profile and password.
How do I get a downloadable version of your current rates lists & Country codes?
Go to www.mysipprovider.com and then choose “Rates” from the menu. There you will find downloadable versions of our rate list in USD/EUR and updated country codes.
VoIP Price lists are normally valid for?
VoIP Price lists are normally valid for 2 weeks.
You will always find the current prices on “Rates”. Rates can be subject to change with 2 days’ notice.
How do you inform me about rate changes?
Every rate change will be announced by Email, The Email will be sent 2 days before the changes take place. MySipProvider is not liable for damages resulting from e-mails that did not reach the customer for whatever and you will find all current rate lists in www.mysipprovider.com then “Rates”.
What is the minimum top-up amount?
We have no minimum top-up requirements, and No weekly/monthly payment required.
Which payment methods does MySipProvider offer?
Available payment methods are Bank transfer, Visa/Master Card, Visa Electron, Money Bookers &Paypal.
Is there any tax for recharge?
That depends on the payment option you use:
Visa, Visa Electron, Master Card – 0.0 % ( Paid by us )
Bank Transfer – 0.0 % ( Paid by us )
Paypal – 2.0 %
MoneyBookers – 2.0 %
How fast will my payment be processed ?
That depends on the payment option you use.
Payments by PayPal, Visa, Visa Electron, Master Card, and Moneybookers will be processed immediately.
Bank Transfers might take up to 1-3 working days, depending on your bank & region.
I receive an invoice by regular mail?
Invoices are not sent by regular mail, but you will get invoices via e-mail on the last date of the month.
I can’t connect to your SIP server by using a username & Password. Can I connect by using fixed IP addresses?
Yes, please send us a complete tech form in order to connect your SIP IP Address with our Network.
Or email us at firstname.lastname@example.org
For more information, please read our FAQ section from here.
Register now to try our services and take advantage of our competitive prices
Configuration is easy and simple with only a few steps.